FAQs

What are the Christmas Opening hours for 2018?

Find out when we're open over the festive period. 

W/C 10th December

Find out when we're open over the festive period. 

W/C 10th December

  • Monday      09:00-21:00
  • Tuesday       09:00-21:00
  • Wednesday     09:00-21:00
  • Thursday     09:00-21:00
  • Friday        09:00-21:00
  • Saturday        09:00–20:00
  • Sunday       11:00 – 17:00

W/C 17th December

  • Monday      09:00-21:00
  • Tuesday        09:00-21:00
  • Wednesday      09:00-21:00
  • Thursday    09:00-21:00
  • Friday       09:00-21:00
  • Saturday         09:00–20:00
  • Sunday         11:00 – 17:00

W/C 24th December

  • Monday     09:00 – 17:00
  • Tuesday        CLOSED - Christmas Day
  • Wednesday     10:00 – 18:00 - Boxing day
  • Thursday   09:00 – 21:00
  • Friday        09:00 – 20:00
  • Saturday         09:00 – 18:00
  • Sunday        11:00 – 17:00

W/C 31st December

  • Monday      09:00 – 18:00 - New Years Eve
  • Tuesday       11:00 – 17:00 - New Years Day
  • Wednesday       09:00 – 18:00
  • Thursday     09:00 – 21:00
  • Friday       09:00 – 20:00
  • Saturday         09:00 – 18:00
  • Sunday        11:00 – 17:00

Some stores may trade longer please check with individual stores.

 

What time does Eden Walk open? What time does Eden Walk close? What are Eden Walk's opening times?

Eden Walk is open from 9am till 6pm Monday, Tuesday and Wednesday.  The centre is open late on Thursdays, opening at 9am and closing at 9pm.

Eden Walk is open from 9am till 6pm Monday, Tuesday and Wednesday.  The centre is open late on Thursdays, opening at 9am and closing at 9pm.  On Fridays we are open from 9am till 8pm and at the weekend we are open on Saturday from 9am till 6pm and Sunday 11am till 5pm. 

Opening hours may vary across stores - you can check individual store opening times here

When is the car park open and how many spaces do you have? Are there disabled / parent and child spaces available?

There are 700 spaces available at Eden Walk, 21 of which are desginated to Blue Badge holders.

For car park opening times and tariffs, click here

There are 700 spaces available at Eden Walk, 21 of which are desginated to Blue Badge holders.

For car park opening times and tariffs, click here

For more information, visit the Q-Park website, or phone 07584215849.

Can I get to Eden Walk by Public Transport? What bus routes go to Eden Walk? How do I get to Eden Walk?

Yes - routes passing through Kingston are 281, 671, 691, 801, K3, K4, K5, N65, X26.

Yes - routes passing through Kingston are 281, 671, 691, 801, K3, K4, K5, N65, X26.

There are also regular bus services to and from the Centre - for more information contact London Buses on 020 7222 1234. You can also contact Surrey Travel Line on 087 1200 2233, or Park and Ride Services on 020 8547 5929. Please note that the latter is a seasonal service operating only from 1 November. 

 

Does Eden Walk hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Eden Walk?

Eden Walk is wheelchair accessible, and is proud to offer the Shopmobility scheme (managed by Q-Park) - please phone 020 8547 1255 for more information.

Eden Walk is wheelchair accessible, and is proud to offer the Shopmobility scheme (managed by Q-Park) - please phone 020 8547 1255 for more information.

What restaurants are available at Eden Walk? What food & drink facilities are there?

Eden Walk offers a wide range of places to stop and re-fuel.

Eden Walk offers a wide range of places to stop and re-fuel. Why not stop by Caffè Nero or Coffee Break for a coffee, or call by M&S Cafe Revive or The Cheeky Pea for a bite to eat?

 

Does Eden Walk have any banks? Are there cash machines in Eden Walk? Where are the cash machines in Eden Walk?

There are no banks at Eden Walk. There is one cash machine Located at Sainsbury's and one cash machine located in M&S.

 

There are no banks at Eden Walk. There is one cash machine Located at Sainsbury's and one cash machine located in M&S.

 

Where are the toilets in Eden Walk?

The public toilets are on the second floor via Centre Core Lift & Stair Lobby. The disabled facilities are next to the public toilets. Several shops, restaurants and cafes also have toilet facilities including M&S.  

The public toilets are on the second floor via Centre Core Lift & Stair Lobby. The disabled facilities are next to the public toilets. Several shops, restaurants and cafes also have toilet facilities including M&S.  

What baby facilities are there at Eden Walk? Does Eden Walk have any baby changing facilities? Is there a parent and baby Room?

There is a baby change located by the public toilets on the second floor near the Car Park Office which includes a room for feeding baby. 

 

There is a baby change located by the public toilets on the second floor near the Car Park Office which includes a room for feeding baby. 

 

Does Eden Walk have a vistors code or code of conduct?

No.

No.

Does Eden Walk have click and collect?

Yes, many of our stores offer click and collect. Find out which shops offer the service here

Yes, many of our stores offer click and collect. Find out which shops offer the service here

What should I do if I think I've lost something on site?

If you think you may have lost something within Eden Walk, please contact the Centre Management Suite on 020 8549 9672.

 

If you think you may have lost something within Eden Walk, please contact the Centre Management Suite on 020 8549 9672.

 

Does Eden Walk have Wifi? Is Wifi free at Eden Walk?

Yes, we offer a FREE BT Wifi service to all our shoppers.

 

Yes, we offer a FREE BT Wifi service to all our shoppers.

 

Are there any jobs/vacancies in Eden Walk? Where can I find careers information for Eden Walk?

There are no vacancies at present.

You'll find the latest job vacancies at Eden Walk on the 'Jobs' section of our website.

There are no vacancies at present.

You'll find the latest job vacancies at Eden Walk on the 'Jobs' section of our website.

You can also contact the shops directly.

Does Eden Walk have any gift cards? Where can I get gift cards at Eden Walk?

Eden Walk  doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

Eden Walk  doesn't offer gift cards however individual retailers often do. Please enquire with them directly for more information.

What's on at Eden Walk? What events are on at Eden Walk? Is there any entertainment at Eden Walk?

Eden Walk hosts TUIT (Thumbs Up Its Thursday) throughout the year with childrens events during half term and summer holidays.  Find out what events are on by checking our What's On page.

Eden Walk hosts TUIT (Thumbs Up Its Thursday) throughout the year with childrens events during half term and summer holidays.  Find out what events are on by checking our What's On page

Where is the Management Office?

Take the lifts or stairs up to the first floor. The address is: The Centre Management Suite, Eden Walk, Eden Walk, Kingston Upon Thames, Surrey, KT1 1BL

Take the lifts or stairs up to the first floor. The address is: The Centre Management Suite, Eden Walk, Eden Walk, Kingston Upon Thames, Surrey, KT1 1BL

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, you'll find both an online and downloadable map on our website.

Yes, you'll find both an online and downloadable map on our website.

Are dogs allowed in Eden Walk?

Dogs are permitted within Eden Walk so long as they are kept under control and on a lead.

 

Dogs are permitted within Eden Walk so long as they are kept under control and on a lead.

 

Are there any phone or iPad charging facilities?

No.

No.

Are there any photo booths available at Eden Walk?

Yes. Our photo booth can be found on the ground floor level, in the Centre Management lift lobby.

Yes. Our photo booth can be found on the ground floor level, in the Centre Management lift lobby.

What shops / brands / stores are at Eden Walk?

You'll find Amy's Nails, Ann Summers, Boots, BHF, Café Nero, Card Factory, Claires Accessories, Clintons, Coffee Break, D&G, Freak Naughty, Heals, Home Living, Jigsaw, M&S, Mia Wholesale, Oriental Pearl, Party Buz, Paul UK, Poundland, Punk

You'll find Amy's Nails, Ann Summers, Boots, BHF, Café Nero, Card Factory, Claires Accessories, Clintons, Coffee Break, D&G, Freak Naughty, Heals, Home Living, Jigsaw, M&S, Mia Wholesale, Oriental Pearl, Party Buz, Paul UK, Poundland, Punky Fish, Ryman, Sainsburys, Shuropody, Tantrum Hair Extenstions, The Cheeky Pea, The Garden of Eden, The Works and Zi Zone at Eden Walk.

What women's / men's /fashion shops are at Eden Walk?

You'll find Freak Naughty, Punky Fish, Zi Zone, Ann Summers, M&S, British Heart Foundation, Claires Accessories, Jigsaw and Oriental Pearl at Eden Walk. 

You'll find Freak Naughty, Punky Fish, Zi Zone, Ann Summers, M&S, British Heart Foundation, Claires Accessories, Jigsaw and Oriental Pearl at Eden Walk. 

Are there disabled changing facilities at Eden Walk?

No, there are currently no disabled changing facilities at Eden Walk. 

No, there are currently no disabled changing facilities at Eden Walk. 

Are there disabled toilets in Eden Walk? Where are the disabled toilets in Eden Walk?

Yes, the disabled facilities are next to the public toilets via Centre Core Lift & Stair Lobby. 

Yes, the disabled facilities are next to the public toilets via Centre Core Lift & Stair Lobby. 

What type of restaurants are there in Eden Walk? What time do the restaurants close?

The Cheeky Pea is a hummus bar which is open Mon-Sat 11:00-17:00, closed on Sundays. There are also cafes available in the Centre for lighter eating options.

The Cheeky Pea is a hummus bar which is open Mon-Sat 11:00-17:00, closed on Sundays. There are also cafes available in the Centre for lighter eating options.

Are there places to warm a baby bottle at Eden Walk? Is there anywhere to warm a babys bottle? Does Eden Walk have bottle warming facilities?

No.

No.

Is there a quiet room in Eden Walk? Where are the quiet room facilities?

No.

No.

Is there anywhere where I can feed my baby? Are there any baby nursing facilities?

Yes, our Baby Feeding Room can be found by the public toilets on the second floor near the Car Park Office. 

 

Yes, our Baby Feeding Room can be found by the public toilets on the second floor near the Car Park Office. 

 

Can I get a train to Eden Walk?

Yes - South Western Railway to Kingston Station.

For more information please phone National Rail Enquiries on 084 5748 4950.

Yes - South Western Railway to Kingston Station.

For more information please phone National Rail Enquiries on 084 5748 4950.

Does Eden Walk have any first aid facilities? Where are the first aid facilities at Eden Walk?

No.

No.

Can I hire a pushchair or buggy at Eden Walk?

Yes, these are available from Q-Park.

Yes, these are available from Q-Park.

Are there any post boxes in Eden Walk?

No.

No.

What family / childrens facilities are there at Eden Walk? Are there children's play areas?

No.

No.

Are there any police or security at Eden Walk?

We have security guards during operational hours.

We have security guards during operational hours.

Where can I find the management's office at Eden Walk? Is there a lost property office? Is there a help desk or customer service point?

You'll find the Management Office on the first floor. Please head there for lost property enquiries.

 

You'll find the Management Office on the first floor. Please head there for lost property enquiries.

 

What time does the car parks open? What time does the car parks close?

The car park is open Monday to Wednesday from 07:00-19:30, Thursday to Friday from 07:00 to 21:30, Saturday from 07:00 to 20:30 and Sunday from 09:30 to 18:30.

The car park is open Monday to Wednesday from 07:00-19:30, Thursday to Friday from 07:00 to 21:30, Saturday from 07:00 to 20:30 and Sunday from 09:30 to 18:30.

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Eden Walk?

No. 

No. 

Does Eden Walk have disabled parking? Where are the disabled parking spaces at Eden Walk?

Yes, there are 21 disabled parking bays desginated for Blue Badge holders. These can be found on the entry deck level. 

Yes, there are 21 disabled parking bays desginated for Blue Badge holders. These can be found on the entry deck level. 

For car park opening times and tariffs, click here

For more information, visit the Q-Park website, or phone 07584215849.

Is car parking free at Eden Walk? How much is car parking at Eden Walk?

There are 700 spaces available at Eden Walk, 21 of which are desginated to Blue Badge holders.

For car park opening times and tariffs, click here

There are 700 spaces available at Eden Walk, 21 of which are desginated to Blue Badge holders.

For car park opening times and tariffs, click here

For more information, visit the Q-Park website, or phone 07584215849.

Are there child friendly / safe areas in Eden Walk? Is there a creche at Eden Walk?

No.

No.

Does Eden Walk have secure bike / bicycle parking? Where is the bicycle parking in Eden Walk?

Yes - In front of Millennium House.

Yes - In front of Millennium House.

Are there any lockers available at Eden Walk?

No. 

No. 

What fast food restaurants are there at Eden Walk?

There aren't any fast food restaurants currently at Eden Walk. 

There aren't any fast food restaurants currently at Eden Walk. 

Does Eden Walk have any electric car charging point?

No.

No.

What time does the car parks open? What time does the car parks close?

The car park is open Monday to Wednesday from 07:00-19:30, Thursday to Friday from 07:00 to 21:30, Saturday from 07:00 to 20:30 and Sunday from 09:30 to 18:30.

The car park is open Monday to Wednesday from 07:00-19:30, Thursday to Friday from 07:00 to 21:30, Saturday from 07:00 to 20:30 and Sunday from 09:30 to 18:30.

Is there a business lounge at Eden Walk? Can I hire a meeting room at Eden Walk?

No. 

No. 

How to I get to Eden Walk by car? Get me directions for Eden Walk by car.

Eden Walk is located in the town centre and can be reached easily from any direction. The car park is located off Union Street.

Eden Walk is located in the town centre and can be reached easily from any direction. The car park is located off Union Street.

Does Eden Walk have family / children parking bays? Where are the family / children parking spaces at Eden Walk?

Yes, you'll find these in the Q-Park Car Park (Entry Deck Level).

Yes, you'll find these in the Q-Park Car Park (Entry Deck Level).

What entertainment is there at Eden Walk? Is there a cinema at Eden Walk? What are the cinema times?

No.

No.

Does Eden Walk have secure motorbike / motorcycle parking? Where is the motorbike parking in Eden Walk?

No.

No.

Do Eden Walk provide staff car parking facilities?

We have staff parking available in the main car park for Centre Management staff. 

We have staff parking available in the main car park for Centre Management staff. 

Is there a car wash at Eden Walk?

Yes, the car wash can be found in Q-Park's Car Park. This isn't managed by Eden Walk.

Yes, the car wash can be found in Q-Park's Car Park. This isn't managed by Eden Walk.

General opening times

Monday
09:00
-
18:00
Tuesday
09:00
-
18:00
Wednesday
09:00
-
18:00
Thursday
09:00
-
21:00
Friday
09:00
-
20:00
Saturday
09:00
-
18:00
Sunday
11:00
-
17:00

Store opening times may vary. Food will be open later – please check retailer websites for further details.

Additional opening times

Eden Walk Kingston Store opening times may vary. Food will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Centre Management Suite
Eden Walk
Kingston Upon Thames
Surrey, KT1 1BL
020 8549 9672
  • Car

    Q-Park houses 700 parking spaces directly above the centre, including 21 disabled spaces. With a height restriction of 1.95m, the car park also has manned call points for assistance during opening hours. 

    For more information, please visit Q-Park Parking Office located on the second floor in the car park, or visit Q-Park website.

      
  • Train

    The closest train station is Kingston Station.

    For more information including train times, please telephone National Rail Enquiries on 0845748 4950,ᅠor visit their website.

  • Bus

    There are regular bus services throughout the region. For more information contact London Buses on 020 7222 1234 or visit Transport for London. You can also contact Surrey Travel Line on 087 1200 2233, or visit their website

    There are Park and Ride Services which can be reached on 020 8547 5929 - please note this is a seasonal service operating only from 1 November.

Facilities

Baby Changing facilities are located on the second floor by the public toilets, near the car park office. We also offer a room for feeding a baby.

Q-Park houses 700 parking spaces directly above the Eden Walk, including 21 bays for Blue Badge holders. The car park offers manned call points to give assistance during opening hours. Please note there is a height restriction of 1.95m.

For car park opening hours and tariffs, click here

For more information, please visit Q-Park Parking Office located on the second floor in the car park, or visit the Q-Park website.

We are proud that our car park has been issued the Park Mark, an award given by the Police to car parks that have achieved the standards of the Safer Parking Scheme, designed to reduce crime in car parks.

The centre operates a Childsafe Scheme. Please refer to the poster and information around the centre as to how the procedure works.

The Photo booth and Kiddie Ride are located on the ground floor level, in the Centre Management lift lobby.

Our customer toilets are located on the second floor, near the car park office.

Services

Click & Collect services are available at Boots, Jigsaw, Maplin, M&S, Ryman & Sainsbury's. You can contact each store individually for more information.

Eden Walk offers a free Wi-Fi service so you can surf while you shop

Accessibility

Eden Walk is wheelchair accessible. We are proud to offer the Shopmobility scheme - please call 0208 547 1255 for more information.

Download centre map